RVM Monitoring Agent

BCRS is an important environmental initiative which reduces waste to landfill and improves rates of recycling and re-use, making producers and consumers jointly responsible for the recycling of beverage container waste, towards a higher national effort in recycling and litter reduction.

We are seeking an RVM Monitoring Agent to join our team. The RVM Monitoring Agent is responsible for ensuring Reverse Vending Machines operate efficiently by maintaining optimal uptime, supporting smooth waste collection, and promptly addressing any technical issues to minimize downtime and disruption.

• Monitor machine performance and ensure maximum uptime.
• Track and address errors using the internal portal.
• Oversee waste collection data and vehicle tracking.
• Ensure maintenance and waste collection contract requirements for machines are fulfilled.
• Escalate and follow up with maintenance contractors and waste collectors to resolve technical or logistical issues promptly, minimizing consumer impact.
• Maintain machine cleanliness, including immediate surroundings, and ensure branding and signage are displayed neatly.
• Support retailers in resolving first-line maintenance issues with machines in their establishments.
• Log all errors and related issues accurately and on time using designated software.
• Monitor SLA performance for primary contractors and issue performance warnings when necessary.
• Maintain high call-handling performance under pressure.
• Plan daily schedules for offsite visits and audits as needed.
• Monitor machines using CCTV cameras.
• Manage orders for consumable replenishments.
• Attend weekly meetings related to operations.

• Experience of working in a Customer Service/Help Desk environment;
• Excellent communication (written and verbal) skill in both English and Maltese;
• Good IT skills, including use of Microsoft Office Suite;
• Demonstrated ability to exercise judgement and initiative, work independently within established boundaries, and manage competing demands to meet required deadlines whilst working as part of a wider team;
• Attention to detail;
• Capable of communicating with all stakeholders involved in the chain via phone and email;
• Demonstrated ability to maintain integrity and confidentiality;
• Demonstrated track record and a commitment to quality in the work done;
• An ability to think creatively, and to advance innovative ideas.

This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or physical requirements.

• Be part of the green revolution: Contribute to Malta's only DRS, making a real difference in reducing waste and promoting environmental sustainability.
• Career growth: Opportunities to grow within a dynamic, forward-thinking organization that values your professional development.
• Impactful work: Support a team that is at the forefront of Malta's recycling initiatives and circular economy.

Join us in shaping a greener future for Malta and be part of a passionate, dedicated team at BCRS Malta!

BCRS Malta Ltd. is an equal opportunity employer. We cherish diversity and are committed to creating an inclusive environment for all of our employees.