Customer Service Agent (m/f/x) - German speaking

• Established international group. We have a solid foundation on which we can grow.
• Personal and professional development. We offer you the opportunity to develop and grow to fully realize your potential.
• Easy change of scenery. We support you in making your move to Malta as smooth as possible.
• Competitive compensation package. We take care of our employees' well-being and offer a permanent employment contract, a competitive salary, insurance (private health, dental, accident, illness, and life insurance), as well as free parking.
• On-site childcare. We have a plan to support you and your children aged 3 and up.
• Athletic incentive. We want you to stay active and therefore subsidize a gym membership of your choice.
• Modern office. In our Tipico Tower, you will find an open office concept and state-of-the-art technology.
• Events and activities. We love time with the team. Whether it is charity or team events, we only have fun together.
• One Team culture. We believe in collaboration and the team, but also value the uniqueness of each one of us. Together we are stronger!

We are Tipico. The leading sports betting provider in Germany, one of the most dynamic tech companies in the industry, and part of the Banijay Gaming Group - a European champion in sports betting and online gaming. With the goal of inspiring the arena and improving the betting experience for all customers, we approach every challenge like a championship match. Our culture is energetic and ambitious - together as a team, we strive for great success, leave a lasting impression, and stand for excellence. Driven by our passion for the perfect product, we use the latest tech stack to get better every day. 

At Tipico, we master the game by giving everything on the field. Are you ready to step onto the field, give your best, and become a champion? Then show us your Game Face - because we are looking for Customer Service Agents (m/f/x), to strengthen our team!

Are you good at dealing with other people? Does solving problems and helping customers motivate you? We offer you a dynamic working environment where communication with customers takes place predominantly via email and live chat. Our customer service team is one of the foundations of our success. We want you to represent us and continue to ensure an excellent Customer Experience.

• During the first 4-6 weeks, you will learn everything important for the position in paid training. 
• After that, you will be the first point of contact for our customers and will communicate with them predominantly via email and live chat.
• You will also regularly take shifts on our service telephone to support and advise our shop employees.
• You are always well-informed about our promotions and offers.
• We promote continuous further education and offer regular training to learn and refresh specialist knowledge, market trends, and best practices.
• We are #oneteam - you will work closely and cross-functionally with other teams such as Responsible Gaming, AML, Payments, and Marketing. 
• You will support our team with new ideas and suggestions for improvement to make Tipico even better.

Do you think a career at Tipico is right for you?

Apply now and become part of our successful team. If you still have questions about the position or about us, our team is happy to help! You are welcome to contact us directly via our social media channels. We look forward to your application!