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Danish Speaking Customer Service Representative
Hybrid in Sliema·Full-time·Added 5 months ago (last checked 29 Oct)
Our summary
- Work mode
- Hybrid, Sliema
- Contract
- Full-time
Skills
Nice to have
This job advert was originally written in DA.
Pay & benefits
What you'll get
- Fluent oral and written language skills in Danish for a fast-paced working environment.
- Clear communication in English, both written and spoken, to handle diverse queries.
- Takes pride in exceeding customer expectations and resolving problems effectively.
- High-level multitasking and handling multiple interactions simultaneously.
- Demonstrated stress tolerance and the ability to thrive under pressure.
- Independent problem-solving skills and the initiative to resolve customer issues proactively.
- Open to feedback and focused on personal development.
- Good computer skills, including experience with CRM platforms.
- Experience in a dynamic customer service environment is preferred.
The role
Not your average customer service role! By joining our team of European customer service agents in Malta, you will have the opportunity to help our strong, global customer base of 100 million by providing epic customer service.
As the world's preferred online gaming company, you will play an important role in working with our customer experience. You will help a wide range of contacts relating to games, payments, and account inquiries: you will provide assistance and solutions via Live Chat, email, and telephone.
With a focus on providing excellent service while handling multiple inquiries, this full-time position requires an adaptable and motivated individual. Your schedule will be tailored to fit the dynamic sports calendar and covers five days a week, including evenings, weekends, and holidays.
We offer a competitive base salary of €35,600 plus enhanced pay rates, development opportunities, and an attractive bonus scheme. We also invest in building your sense of belonging with a selection of social and team events throughout the year. Your health and wellbeing are supported with comprehensive health insurance and a wide range of benefits, including free access to fitness, time off on your birthday, and an on-site canteen.
What you'll do
- Provide a positive customer experience and first-contact resolution when customers are assisted with inquiries and complaints.
- Collaborate with internal departments in English to resolve our customers' inquiries.
- Respond to customer inquiries promptly via Live Chat, email, and telephone.
- Use internal tools to help and take ownership of your customer inquiry.
- Investigate issues thoroughly and escalate inquiries where necessary.
- Maintain knowledge of policies, procedures, and licensing requirements.
- Promote safe gambling.
About bet365
- Industry
- Gambling
In their own words
About the company & team
At bet365, we are one of the world's leading online gaming companies, having revolutionized the industry since 2000. The company was founded by Denise Coates CBE, and we now have over 9,000 employees and serve over 100 million customers in 27 languages. Our focus on Live Betting has strengthened our leading market position and provides an unparalleled experience across 96 sports and 700,000 streamed events. With over 750 concurrent sporting events at our peak and more sports livestreaming than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour during our busiest times.
We empower our employees to push boundaries and explore new ideas, and we nurture a culture that celebrates and rewards creativity. This offers employees a wide range of development opportunities and gives them a chance to make a difference in the online gaming industry. As a forward-thinking company, we also break new ground in software innovation and redefine what is possible for our customers worldwide.
Additional information
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
€26k