Dutch Speaking Customer Advisor

No ordinary customer service role! By joining our team of European Customer Advisors in Malta, you will have the opportunity to support our 100 million customers worldwide by providing legendary customer service.

As part of the world's favorite online gambling brand, you will play an important role in shaping our customer experience. You will interact with various customers with questions regarding betting, payments, and accounts: you will provide support and solutions via Live Chat, email, and telephone.

The emphasis is on delivering an exceptional customer experience while handling multiple queries simultaneously; therefore, this full-time role requires an extremely flexible and motivated individual. Your schedule will be adapted to the dynamic sporting calendar, with you working five days per week, including evenings, weekends, and public holidays.

We offer a competitive base salary of €35,600 plus enhanced pay, opportunities for further development, and attractive bonuses. We also want to make you feel like you belong to the company and organize various social and team events throughout the year. Your health and wellbeing are supported by comprehensive health insurance and a wide range of attractive perks, such as free gym access, a day off on your birthday, and a company restaurant.

• Delivering a positive customer experience and providing a first-time fix when helping customers with queries and complaints.
• Liaising with internal departments in English to answer our customers' queries to their satisfaction.
• Timely answering of customer queries via Live Chat, email, and telephone.
• Using internal tools to provide assistance with and take responsibility for the customer query.
• Thoroughly investigating problems and escalating them where necessary.
• Maintaining up-to-date knowledge of policies, processes, and licensing requirements.
• Promoting safer gambling.

• A passion for exceeding customer expectations and resolving problems efficiently.