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Credit & Customer Experience Officer
Hybrid in Mriehel·Part-time·Added 22 days ago (last checked 29 Oct)
Our summary
- Work mode
- Hybrid, Mriehel
- Contract
- Permanent, part-time hours
Skills
Requirements
What we're looking for
Excellent spoken and written communication skills in Maltese and English
A customer-first attitude, with patience and empathy in difficult conversations
Strong problem-solving skills and the confidence to find solutions that work for both the customer and the business
Good working knowledge of Microsoft Office, particularly Excel and Word
Good organisational skills and attention to detail
The ability to work independently and as part of a team, and to manage deadlines
‘O’ Level standard of education
Nice to have
Experience in customer service, a contact centre or an accounts role is an advantage but not essential
Pay & benefits
What you'll get
A hybrid working arrangement that combines working from home with time in the office
Full training to help you settle into the role, so you don’t need credit control experience to apply
Private health insurance
Free basement parking
Melita benefits (Mobile plans, Wi-Fi and TV)
The role
Do you enjoy assisting customers and solving problems? Our Credit Control team is looking for a Credit & Customer Experience Officer to support customers with their accounts and payments. Making sure every interaction every interaction is a positive one while keeping accounts in good order.
What you'll do
Being the first point of contact for customers calling about their accounts
Helping customers understand their balances and resolving billing and payment queries
Agreeing workable payment solutions with customers and arranging the return of equipment where needed
Working with other departments to resolve customer issues end to end
Reviewing sales made by other departments to make sure they meet credit requirements
Keeping customer records accurate and up to date
Supporting the team's back-office processes and controls
€35k - €40k
€34k - €38k
€35k - €55k