Reservations Supervisor (m/f/d) in St Julian's

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

are you a pro when it comes to planning and the magic behind the scenes? Do you feel that your workplace should be a place with character and soul, where new ideas come to life? Then you are the missing olive in our martini, the missing melody in our music and the heartbeat of our Rubyverse.

We are a strongly growing hospitality group with existing hotels and workspaces in the most exciting locations in Europe and many more projects under construction. With our Lean Luxury philosophy, we are paving new ways and thus creating a contemporary and affordable form of luxury. Our Corporate Office on the beautiful island of Malta bundles all outsourced Front Office, Marketing, and Revenue activities together with the teams in Munich. The central Reservations department is responsible for processing booking inquiries as well as incoming payments for room reservations for all our hotel locations.

• support your team in daily reservation tasks and maintain a confident grip on inquiries, no-shows, cancellations, and special cases
• ensure quality in the booking system, check payments and invoices, and keep our booking policies up to date
• lead the shift with an overview, distribute tasks smartly, and bring clarity to a dynamic daily business
• are a valued contact person for team members, guests, corporate clients, and OTAs, and take on complex inquiries and guest feedback
• accompany inductions, provide training and feedback, and thus promote knowledge, motivation, team spirit, and further development
• analyze reports and forecasts, recognize patterns, and thus improve our processes and systems in accordance with our Lean Luxury principle
• ensure a professional and at the same time warm guest journey through all communication channels
• actively help shape projects, conduct interviews, and accompany the professional development of your team members

• have completed vocational training in the hotel or gastronomy sector
• have gathered several years of experience in hotel reservations or guest service and have already led teams professionally
• impress with your professional, warm manner and find the right tone in every situation
• think analytically, work in a structured manner, and value quality and accuracy - in yourself and in the team
• recognize potential, promote your team with enthusiasm, and enjoy sharing knowledge
• feel at home with digital tools; MS Office and PMS systems are part of your everyday life
• are well-versed in hotel expertise, policies, and processes and apply them confidently
• speak fluent German and have good English skills

Ruby, Ruby, Ruby

• Your style, your laugh, your ideas - Bring your personality to work. Maybe with a new tattoo, piercing, or a new hair color?
• We prefer to connect using "du" - let us introduce: Michael, founder of Ruby
• Better together - at work, at team events, or just because it's Monday 😉

'Cause I'm having a good time

• Less work, same money - Full-time means 35 hours with us, and every hour counts
• From city lights to island vibes - our relocation service makes your start in Malta stress-free
• LEGEN...wait for it...DARY Staff Rates - for you and your travel buddy

• Sharing is caring - with our opening bonus, your account grows along with Ruby
• No matter how you get to work - there is a mobility allowance on top

• Level up your game - with training, coaching, and mentoring, you have the chance to grow just as much as Ruby grows
• Innovation is part of our DNA - Lean Luxury, paperless, cashless,... you name it

Whether you are fulfilling cocktail dreams as a bartender, providing that certain something with your creativity, or are a pro when it comes to planning and the magic behind the scenes - at Ruby, you will surely find your place soon. We are constantly looking for extraordinary characters and passionate team players.

Instead of perfect resumes, we place much more value on great personalities who help us shape hotels and workspaces with heart and soul. Whatever your passion is: come to us and write your own story with Ruby.