€36k
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600+ live jobsGerman-speaking Customer Account Advisor
Hybrid in Sliema·Full-time·Added today (last checked 29 Oct)
Our summary
- Work mode
- Hybrid, Sliema
- Contract
- Full-time
- Languages
- German
Skills
This job advert was originally written in German.
Requirements
What we're looking for
- Fluent German skills, both written and spoken, for a fast-paced environment.
- Clear communication in English, both written and spoken, to answer diverse questions.
- A passion for exceeding customer expectations and solving problems efficiently.
- High-level multitasking and the ability to handle multiple interactions simultaneously.
- Proven stress resistance and the ability to succeed under pressure.
- Independent problem-solving skills and the initiative to proactively resolve customer issues.
- Open to feedback and focused on personal development.
- Proficient computer skills, including experience with CRM platforms.
Nice to have
- Experience in a dynamic customer service environment is preferred.
Pay & benefits
What you'll get
We offer a competitive base salary of €35,600 as well as enhanced pay rates, development paths, and a rewarding bonus program. We also invest in strengthening your sense of belonging with a variety of social and team events throughout the year. Your health and well-being are supported through comprehensive health insurance and numerous perks, including free gym access, birthday leave, and an on-site restaurant.
The role
No ordinary customer service desk! When you join our team of European Customer Account Advisors in Malta, you will have the opportunity to support our 120 million strong global customer base by providing first-class customer service.
As the world's most popular online gambling brand, you will play an important role in shaping our customer experience. You will support a wide spectrum of contacts regarding bets, payments, and account inquiries: you will provide advice and solutions via Live Chat, email, and telephone.
Since the focus is on providing exceptional customer service while handling multiple inquiries, this full-time position requires an extremely adaptable and motivated person. Your schedule will be tailored to the dynamic sports calendar and will cover five days of the week, including evenings, weekends, and holidays.
What you'll do
- Providing a positive customer experience and a resolution at the first point of contact when assisting customers with inquiries and complaints.
- Contacting internal departments in English to answer our customers' questions.
- Timely response to customer inquiries via Live Chat, email, and telephone.
- Using internal tools to support and taking ownership of your customer inquiry.
- Thorough investigation of issues and escalating inquiries when necessary.
- Maintaining knowledge of policies, procedures, and licensing requirements.
- Promoting safer gambling.
About bet365
- Industry
- Gambling
In their own words
Additional information
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
